Terms of Service

1. Acceptance of Terms

By accessing or using the website located at https://hellobright.com.br or engaging Hello Bright Media for any service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all visitors, clients, and any other individuals who access or use our website and services.

2. Description of Services

Hello Bright Media is a digital marketing agency specialising in AI-driven marketing, social media management, Answer Engine Optimisation (AEO), AI automation, and vibe coding services. Our work may involve strategy, content creation, campaign management, automation setup, and custom digital solutions for clients.

Specific services, deliverables, timelines, and fees are defined in individual service agreements or proposals issued to each client. These Terms govern the general relationship between you and Hello Bright Media in all cases.

3. Use of Third-Party Platforms

Our services may involve the use of or integration with third-party platforms including, but not limited to:

• LinkedIn (LinkedIn Corporation)
• Meta platforms: Instagram and WhatsApp (Meta Platforms, Inc.)
• Google services and YouTube (Google LLC)

Your use of these platforms is subject to their respective terms of service and community standards. Hello Bright Media is not responsible for the availability, policies, or conduct of third-party platforms. We operate on these platforms in compliance with their developer, advertiser, and community guidelines. Any suspension, restriction, or termination of access to a third-party platform due to your actions or content is not the liability of Hello Bright Media.

4. Client Responsibilities

When engaging Hello Bright Media, you agree to:

• Provide accurate, complete, and timely information required for service delivery
• Ensure you hold the necessary rights, licences, and permissions for any content, trademarks, or materials you provide to us
• Comply with all applicable laws, regulations, and the terms of any third-party platforms relevant to the services requested
• Not use our services to engage in unlawful, deceptive, or harmful activities, or to violate the rights of any third party
• Maintain the confidentiality of any access credentials or accounts shared with us during service delivery

5. Intellectual Property

6. Payment Terms

Payment terms, rates, and invoicing schedules are defined in individual service agreements. Unless otherwise agreed in writing:

• Invoices are due within 14 days of issuance
• Hello Bright Media reserves the right to pause or discontinue services for overdue accounts
• Refunds are subject to the terms of the applicable service agreement

7. Confidentiality

Both parties agree to treat as confidential any non-public information disclosed during the course of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. Marketing and advertising results are inherently variable and depend on many factors outside our control; we do not guarantee specific outcomes such as follower counts, conversion rates, or revenue.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Hello Bright Media and its directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

Our total liability to you for any claim arising from these Terms or the services shall not exceed the total amount paid by you to Hello Bright Media in the three months preceding the event giving rise to the claim.

10. Termination

Either party may terminate an engagement by providing written notice in accordance with the terms of the applicable service agreement. Hello Bright Media reserves the right to terminate or suspend access to our services immediately if you breach these Terms or engage in conduct that we reasonably believe is harmful, unlawful, or damaging to our reputation or that of third-party platforms.

11. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. These links do not imply our endorsement of those sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Brazil, without regard to its conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of São Paulo, Brazil.

14. Contact Us

If you have any questions about these Terms, please contact us at: